Return Policy
Returns & Refunds
soupetl is subject to return or exchange within the first 30 days of the online purchase date. If you are not completely satisfied with your order within that time frame, you should email our customer service at support@soupetl.com for approval of the transfer request.
The Policy envisages the terms and conditions under which:
(a) You are permitted to return goods purchased by you, subject to a valid reason;
(b) a refund may be obtained for goods purchased by you, subject to certain conditions ;
(c) you may cancel orders for goods purchased by you within a stipulated period of time.
What I can return and when?
(a) You receive a faulty or defective product
(b) You receive a product that is different from what you ordered
(c) You receive a product that looks different from how it appeared on the product page.
What products can NOT be returned?
(a) Items that have been worn, washed or soiled;
(b) Electronic items, once the seal has been broken, cannot be returned unless the equipment is faulty
(c) Consumable products like food and beverages, bath and beauty products;
Conditions for returning products
(a) The products must be returned in the original condition they were received in along with any bills, tags, labels etc;
(b) Products must be in their original form and unsoiled;
(c) Brand packaging should be intact;
(d) Replacement of a product will be subject to availability of the product on the website at that time.
(e)Please consider using a traceable shipping service or purchasing shipping insurance, we do not guarantee receipt of your returned item Emphasis on the return address.
Who should pay for return shipping?
If it is a returned product, the customer is responsible for the shipping cost of the returned product. If it is a replacement product, the customer is also responsible for the return shipping fee, and the shipping fee for the re-send is paid by our merchants themselves.
Refund
Our warehouse takes up to 2 weeks to process your return and we will notify you once your return is approved. We'll start with language. You will get a refund for the original product. We do not refund any shipping charges or taxes paid to the authorities, the amount will be returned to your original payment method. Return shipping is the customer's responsibility.
Do you have any other questions?
We are happy to assist you. The quickest way to get in touch with us is to email support@soupetl.com.
soupetl is subject to return or exchange within the first 30 days of the online purchase date. If you are not completely satisfied with your order within that time frame, you should email our customer service at support@soupetl.com for approval of the transfer request.
The Policy envisages the terms and conditions under which:
(a) You are permitted to return goods purchased by you, subject to a valid reason;
(b) a refund may be obtained for goods purchased by you, subject to certain conditions ;
(c) you may cancel orders for goods purchased by you within a stipulated period of time.
What I can return and when?
(a) You receive a faulty or defective product
(b) You receive a product that is different from what you ordered
(c) You receive a product that looks different from how it appeared on the product page.
What products can NOT be returned?
(a) Items that have been worn, washed or soiled;
(b) Electronic items, once the seal has been broken, cannot be returned unless the equipment is faulty
(c) Consumable products like food and beverages, bath and beauty products;
Conditions for returning products
(a) The products must be returned in the original condition they were received in along with any bills, tags, labels etc;
(b) Products must be in their original form and unsoiled;
(c) Brand packaging should be intact;
(d) Replacement of a product will be subject to availability of the product on the website at that time.
(e)Please consider using a traceable shipping service or purchasing shipping insurance, we do not guarantee receipt of your returned item Emphasis on the return address.
Who should pay for return shipping?
If it is a returned product, the customer is responsible for the shipping cost of the returned product. If it is a replacement product, the customer is also responsible for the return shipping fee, and the shipping fee for the re-send is paid by our merchants themselves.
Refund
Our warehouse takes up to 2 weeks to process your return and we will notify you once your return is approved. We'll start with language. You will get a refund for the original product. We do not refund any shipping charges or taxes paid to the authorities, the amount will be returned to your original payment method. Return shipping is the customer's responsibility.
Do you have any other questions?
We are happy to assist you. The quickest way to get in touch with us is to email support@soupetl.com.